5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard businesses are capable of providing the service that property managers want, but also often do not due to a lack of ongoing quality management processes.
Security guard businesses are unlike any vendor that a property manager usually hires. If you employ a painter, then you are able to see whether or not they are doing their jobs by taking a look at the walls. However, when you employ a security guard business, how often can you determine whether the protector company is performing their job including running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it’s important to employ a system of verification and quality management to make sure that problems associated with the lack of performing these jobs don’t begin to occur.
In this guide we will discuss five (5) easy steps to enhancing your security guard service and achieving everything you imagine as your ideal gate house security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined level of training before they could begin working as security guards. If your state is one of these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and inquire does it look adequate.
Additionally, is your security guard firm performing history and drug screenings on all of your defenses until they send them to your own property? If they are, they ought to be providing you with verifications. If not, why?
Another superb method to display whether the protector is a fantastic match for your house is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This initial dialogue will tell you a lot on what to expect from that guard and it gives you a chance to ask another guard if you feel that it is necessary.
Evaluate Guard Training
Although most security guard businesses have an extremely thorough orientation that introduces each guard to the business itself, in many circumstances the guard’s orientation to his assigned property isn’t quite as complete. We predict the orientation for the assigned property”Site Specific Training”. Learn What your website specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security firm double bank? (Double banks is the process of having a seasoned guard working at the exact same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the response to each of these questions and be certain that they fit with what you feel is sufficient. You should even consider sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes into preparing a guard to operate at your premises.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of very good security guard service. When security businesses provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the protector to understand and better understand their duties. If the guards are not being supervised, they begin to feel that their work isn’t significant and they begin to see themselves as less of a part of the security group. When guards don’t feel as part of your group it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how can your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the two methods of remote supervision that prove most successful are:
In case your guards must produce rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are on your premises. These monitoring systems permit the security guard business to monitor the time and log the action of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can create reports that enable the security guard firm to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of these reports. Manufacturers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the security guard provider provides a method of making certain that each guard is secure and alert. By having guards check-in frequently together with the security guard business, at least each 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Inspect Your Favorite
After hours inspections of your defenses are almost always good ways of finding out exactly what is happening with your security as you are not there. During these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure that they understand their jobs. In reality, we suggest having your security guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) with a certified security consultant as part of your ongoing security program. Remember, when choosing a security consultant be confident that the consultant isn’t actually a security guard business. If that’s the case, your audit is guaranteed to develop problems with your current security guard business.